Intercom’s new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions
Carl Franzen March 26, 2026 Credit: VentureBeat made with Google Gemini 3.1 Pro ImageIntercom is taking an unusual gamble for…
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A married founder duo’s company, 14.ai, is replacing customer support teams at startups
The customer service industry is in a bit of flux, thanks to AI. Investors and corporate leaders have rung alarm…
Indian pharmacy chain giant exposed customer data and internal systems
A security lapse by one of India’s largest pharmacy chains allowed outsiders to gain full administrative control of its platform,…
Airbnb says a third of its customer support is now handled by AI in the US and Canada
Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America,…
Tome’s founders ditch viral presentation app with 20M users to build AI-native CRM Lightfield
Lightfield, a customer relationship management platform built entirely around artificial intelligence, officially launched to the public this week after a…
Luminar is fighting with its biggest customer as bankruptcy threat looms
Swedish automaker Volvo has cancelled a five-year-old contract with Luminar, the latest escalation in an increasingly-ugly brawl between the lidar…
Nvidia says two mystery customers accounted for 39% of Q2 revenue
Nearly 40% of Nvidia’s second quarter revenue came from just two customers, according to a filing with the Securities and…