Risotto raises $10M seed to use AI to make ticketing systems easier to use
Help desk automation is a billion-dollar industry, and one of the most likely to be disrupted by tech built upon AI. Major players like Zendesk, ServiceNow and Freshworks currently dominate the space, but lots of smaller startups are betting that reshuffling workflows will give them a chance to cut in. Risotto is one of those startups, and after today, it will have plenty of runway to test its theory. The company on Tuesday said it has raised a $10 million seed round led by Bonfire Ventures, with participation from 645 Ventures, Y Combinator, Ritual Capital, and Surgepoint Capital. Designed to autonomously resolve help desk tickets, Risotto sits between ticket management systems like Jira and the complex internal tooling needed to resolve them. The product is built on a…
