Ready or not, enterprises are betting on AI
This has been a big week for AI companies signing enterprise deals, with Zendesk unveiling new AI agents that are supposed to be able to resolve 80% of customer service issues, Anthropic and IBM announcing a strategic partnership, and Deloitte also announcing a deal with Anthropic. Plus, Google announced a new AI-for-business platform. That doesn’t mean it’s going to be smooth sailing for big organizations using AI. In fact, the timing of the Deloitte announcement was a bit awkward, coming on the same day the Australia Department of Employment and Workplace Relations said the professional services and consulting firm would have to pay a refund for delivering a report to the department with what appeared to be a number of AI-generated hallucinations. On the latest…
