Overspent Azure Credits

I am the CEO of a small scale startup that decided to use Azure for our backend since we got accepted into the Microsoft Startup Program and got the $1,000 in Azure credits. When we started on Azure we set up spending limits on Azure and a few days back we applied for level 2 of the Startup Program which would give us $5,000 in Azure credits. Just yesterday we got charged with a $2k bill for the previous billing cycle on our card with a $1k bill already for the coming billing cycle. For now we have scaled down our backend to the absolute bare minimum but I would like to understand what our options are regarding the $2k that has already been charged onto our credit card.

I worked with our CTO to set up spending limits and yesterday when we checked we didn’t see those so we probably made a mistake while setting them up. $2k is a lot of money for us at this stage and we don’t have the budget to be able to afford this (for reference our entire monthly budget right now is $1.2k). Can we email Azure, explain our mistake and ask whether we can get the money refunded to us and take it out of the credits we will get in the next round? How understanding is Azure in cases like this? We expect that we should be accepted into level 2 of the Startup Program by early next week at the latest.

Comments URL: https://news.ycombinator.com/item?id=41241938

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