Anyone from Backblaze Here?

Your backup service is good. I have been a paying customer for years. During that time, I’ve never had to interact with your account management portal to manage licenses, backups, etc.

During the last few weeks, due to the fires in Los Angeles, I’ve had to make use of account management functions.

I have to tell you, I did not imagine it would be so bad. And, after interacting with customer service, I am now looking for alternatives.

I’ll give you one example. I enabled group functions to manage and add others. I also happen to have an unused paid license (one that I have been paying for a few years without ever using it BTW).

After adding a person to the group, I discovered there is no way to assign this license to this person. In fact, support told me “you don’t need a group, just have them reinstall the software and sign-in on their computer under your account and they can use that license”. Really????

Only writing this because I was shocked. I’ve been using your service for years and have appreciated many things associated with your company. This, I did not expect. I can go to the DMV if I want to experience this kind of nonsense.

Comments URL: https://news.ycombinator.com/item?id=43247996

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