A married founder duo’s company, 14.ai, is replacing customer support teams at startups
The customer service industry is in a bit of flux, thanks to AI. Investors and corporate leaders have rung alarm bells for the BPO (Business Process Outsourcing) industry. On the other hand, AI-powered customer support startups such as Decagon, Parloa, and Sierra have picked up millions of dollars in funding from venture capitalists. 14.ai, a Y-Combinator-backed startup, is taking an approach of building an AI-native agency that has replaced legacy customer support teams at many startups it has worked with. The company has raised $3 million in seed funding led by Y Combinator with participation from General Catalyst, Base Case Capital, SV Angel, and the founders of Dropbox, Slack, Replit, and Vercel The startup was founded by a married duo, Marie Schneegans and Michael…
